Using Storm - TeamDynamix IT Chatbot

TeamDynamix’s (TDX) Conversational AI bot, Storm, is an AI-powered virtual assistant that uses natural-language to answer questions, provide information, and automate common Information Technologies (IT) tasks. It helps end users get faster, self-service support while reducing workload for IT service teams.

What can Storm Do

• Aid unauthenticated and authenticated users on desktop or mobile devices, keeping the conversation as you move between TDX pages.
  • Please Note: more information can be provided if logged in.
• Guide users through:
  • Accounts & Passwords: account look-up, password resets, and forgotten passwords
  • Network Connection: wired and WiFi connections including guest and residents hall networks
  • Parking Information: parking passes, maps, and citations
• Answer and direct users to helpful IT Services and Knowledge Base articles that best fit their needs.
  • For any non-IT information or assistance, please review how to Find & Submit a Service Request or Find a Knowledge Base Article.
• Please Note: Storm is still learning! If you have issues or concerns, please submit a TeamDynamix Inquiry.

How to Use Storm

1. From anywhere in the TeamDynamix Client Portal, users should see a floating Storm head in the bottom right corner.
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2. Click on Storm to open a conversation window.
3. The conversation start will differ depending on if you're authenticated in TDX or not.
   1. If unauthenticated, Storm will prompt you to log in. To proceed, you can either: 
      1. Click on the hyperlink to login
      2. Click the Cancel Authentication button to continue as a public user
         1. Please Note: more information can be provided if logged in, as it references your security to Services and Knowledge Base articles.
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   2. If authenticated, Storm will greet you by name.
   3. To begin your conversation, you can either:
      1. Click on one of the three button prompts
      2. Type in your IT question and click Send
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   4. If Storm has found a relevant IT Service or Knowledge Base article, they will be presented to you. Select a button from the list to go to that page.
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   5. Continue to select and/or type in responses to keep working with Storm.
   6. Once you've received your answer or are finished with the conversation:
      1. Select the button to end the conversation and go through a brief survey.
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      2. Select the vertical ellipses in Storm's header and select End Conversation.
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      3. Click the X in Storm's header, and confirm you want to close.
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