Multifactor Authentication Assistance

Two-Factor Authentication

The College of St. Scholastica protects access to sensitive information by using two-factor authentication, also known as multi-factor authentication (MFA). We use MFA to provide an additional layer of security, which prevents anyone but you from accessing your account, even if they know your password.

Two is Better than One

Ever fall for a phishing email and wonder what the consequence are of entering your CSS username and password into a fake website?

The College of St. Scholastica gets thousands of malicious email attacks a day. Most attacks originate from compromised accounts. Verifying your identity using a second factor (like your phone or another device) prevents anyone but you from logging in, even if they know your password.

Employees and Students - How to Enroll Primary Device

Upon first login to a Duo-protected system, you will be prompted to enroll in Duo MFA. Please see the Duo First-time Enrollment article for step-by-step instructions.

Duo Push

"Duo Push" is an authentication request you’ll receive as a notification on your smartphone.

To use Duo Push, you will need to have the Duo Mobile app installed and activated.

Why is push the best authentication method?

• It’s quicker than a text or a phone call
  • Authenticating with a text message requires waiting to receive the text, reading a passcode,
    and then typing it in.
  • Phone calls require actually answering the phone, listening to the recording, and using the dial
    pad to approve the login.
  • Duo Push is as simple as approving a notification on your smartphone.
• It’s more secure
  • Duo Push uses cutting-edge end-to-end encryption that SMS and phone calls can’t.
  • The Duo Push screen displays detailed information about the application and source device
    that initiated the authentication request.
• It works over cellular data OR wifi! As long as you have a signal or are connected to the internet, you can receive Duo pushes.

Need Help?

• Duo Basics
• Duo First-Time Enrollment
• Why is using my cell phone the most convenient option?

How to Update the Duo Mobile App

iPhone/iOS

Setting Automatic Updates

1. Go to the Settings menu.
2. Select the Apps menu item.
3. Select the App Store menu item.
4. Select the App Updates menu item.
5. Under Cellular Data, enable Automatic Downloads.

Manual Updates

1. Go to the App Store.
2. At the top right, select the My Account icon.
3. Select the Available Updates menu item.
4. Select the Duo Mobile app icon.
5. Select the Update button.

Android

Setting Automatic Updates

1. Go to the Play Store app.
2. Select your Profile picture.
3. Select the Settings menu item.
4. Select the Network preferences menu.
5. Select the Auto-update apps menu item.
6. Select an option to update apps on Wi-Fi only or on Wi-Fi and mobile data.

Manual Updates

1. Go to the Play Store app.
2. Select your Profile picture.
3. Select the Manage apps & device menu item.
4. Select the Updates available menu item.
5. Select the Duo Mobile app icon.
6. Select the Update button.