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You should receive email notifications after: submitting a ticket and when a Technician comments/updates the status. This email notification should have a link to view your Ticket Details. In the event you've misplaced said email or would like to view multiple Tickets from one place, then you can find/view them from the Client Portal.
Table of Contents
- From the Client Portal Home page, select either:
- The Audience button that applies to you in the center of the page
- The Audience tab that applies to you in the header bar
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- From your appropriate page, select the View Your Tickets button.
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- Instead of navigating through the Audience pages, you can opt to go directly to the Services tab in the header bar.
- Then in the sub-header bar, click Ticket Requests.
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- Ticket Requests has an advanced search at the top of the page and the results listed at the bottom.
- By default, it filters on the Status Class of: New, In Process, and On Hold.
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- Enter/change any of the search criteria and click Search at the top to populate new results.
- When you find the appropriate Ticket in the search results, click on the hyperlinked title to open the Ticket Details.
- Ticket Details contains various important information and potential interaction points.
- Ticket Title
- Ticket ID
- Status
- Withdraw Request button
- If you decide the Ticket is no longer necessary and would like to cancel it prior to resolution, use this button.
- Add Attachment button
- If you've been asked to supply a file, image, or screenshot, use this button to upload.
- Details - Account/Department, Service, and Creation and Modified Dates and Users
- Requestor (your) Contact Information
- Attachments - previously uploaded, or click the + button to add another
- Service Form Data/Details and Description
- Feed
- This is the trail of comments, edits, status changes, etc. that have occurred on the Ticket.
- You can write a new Comment by clicking the Comment button.
- You can write a reply to someone else's comment, edit, status change by clicking the Comment under their feed record.
- You can like someone else's comment, edit, status change by clicking the Like under their feed record.
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