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Title
A short description to explain the nature of a ticket.
Have you uninstalled and reinstalled the Eduroam app?
No
Yes
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Attachment
File attachments associated with the ticket.
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Source
Indicates from where a ticket originated, such as via email, phone, or web.
Email
Phone
ServiceDesk Plus
Web
Due Date
(mm/dd/yyyy)
The due date indicates the date that the work on the ticket is to be completed. If the ticket has estimated hours associated, the due date is the end of the resource allocation range.
Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code